Technical Support Engineer

Paris, France FulltimeApply Now

Are you a qualified Technical Support Engineer looking for your next role?  If so, we'd be keen to hear from you. VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain.

VITEC Paris is headquartered in Châtillon, France. Founded by its current President, Philippe Wetzel, the Châtillon office has been a core engineering centre for the company since 1988. The team in Châtillon are always looking ahead. Our encode/decode solutions are 100% hardware based for high-performance video systems. R&D and cooperative research departments continue to develop future codecs for IPTV, video streaming and digital signage solutions that help organisations harness the power of video to engage, empower and evolve.

About the Role

Reporting to the Team Lead in our Customer Success Department, this is a crucial permanent role based in Chatillon, France.  We need people who have experience in installing, configuring, and troubleshooting and solving technical issues for customers.  If you have experience working within the Audio-Visual Industry or very similar that would be an added advantage.

In addition, we need a candidate who can showcase our new products at trade shows or demonstrations in partnership with our sales team.  We are a global company, so you’ll need to be able to communicate effectively in English, both orally and in writing.  You will have a track record of being able to establish productive and professional relationships with customers and colleagues and ensure complete customer confidence and satisfaction to drive sales and support contacts for the business. 

What you’ll do

  • You’ll use your transferable skills and knowledge to learn to install, configure, and provide the necessary support for our products.
  • You’ll support customers through the enquiries raised on the helpdesk or by phone.
  • You’ll find solutions to known issues in our knowledge base or in collaboration within the technical team.
  • You’ll confirm hardware failures remotely and coordinate their replacement with the operations team.
  • You’ll track new issues and escalate/report to the appropriate development team.
  • You’ll keep the support portal up to date, document tickets and log solutions, including the resolve of any new issues encountered.
  • You’ll showcase our new products at trade shows or demonstrations in partnership with our sales team.
  • You’ll always ensure complete customer confidence and satisfaction, which in turn helps drive sales and win/retain support contracts.

About You

You will have

  • A relevant technical degree obtained through an Engineering School or University.  A professional CCNA certification 640-802 is a desirable asset.  Knowledge of video compression standards such as H.264 or H.265 would also be a plus.
  • Basic experience with Linux systems and web server administration
  • Proficiency in a scripting language or a database
  • Experience in deploying and configuring corporate networks.
  • You will be passionate about providing an excellent service to customers, listening to, understanding issues, and quickly finding a solution.
  • Given that we are an international Company, you will have native level French and a good level of English to be able to communicate effectively with customers and colleagues and participate in international trade shows.
  • You will be flexible with regards to travel as occasional travel is expected.

About VITEC

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving, and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

Why work for VITEC?

People
Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference.

Work/life balance
When you thrive, we thrive. Work-life balance is the key to a rewarding career. As you grow and develop, you’ll discover the tools, culture, and opportunities to help personalise your career journey, so it’s as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible.

Growth Potential
Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal – check out our company timeline and corporate overview – our future direction is clear.

Diversity and Inclusion
Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart.

Team Culture
Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is. Small teams mean your efforts and the great decision you make every day are seen. We’ve created a great team environment, with regular meetups for team collaborations and to share fun times together as well.

Benefits
We take care of everyone. What makes us tick is our people. Our people are everything. The VITEC benefits package goes above and beyond, focusing on your physical, emotional, financial, and social well-being. You can find out more about the benefits we offer from the HR Contact in Country.

How to Apply

VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role. To apply, please send your CV and cover letter with an indication of your salary expectations to careers.france@~@vitec.com

Apply now for Technical Support Engineer

Pioneering The Field of Technology

VITEC has been pioneering the field of MPEG technology ever since it introduced the world's first MPEG-1 encoder for Micro Computers in 1992.


VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving, and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

› Learn more about VITEC's background

VITEC Success Stories — Be inspired by the VITEC Success Stories of solutions that can be tailored to each customer's unique market needs, with easy-to-use technologies that ensure the delivery of high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device.

› Explore VITEC's Success Stories

VITEC Green Initiative — Going carbon neutral is our comprehensive plan to reduce greenhouse gases and to take responsibility for the greenhouse gas emissions we create every time we drive our cars, fly, or turn on our computers. VITEC’s Green Initiative is a serious endeavor to control our environmental impact and have our business operations be carbon neutral by 2021.

› Learn more about VITEC's Green Initiative