VITEC Support Plans

VITEC’s wide range of professional video solutions is designed to meet the highest standards of reliability and quality. By subscribing to one of VITEC’s support plans, you significantly improve your ability to respond proactively and quickly to technical issues.

In addition to standard support and warranty services, VITEC offers several extended support plans. These comprehensive plans provide extended software and hardware coverage, with the ability to learn about and access the various updates as soon as they are released; direct access to our technical support engineers; rapid turn-around of replacement hardware; as well as valuable online resources to help you maintain your video services and ensure critical equipment is always fully operational.

VITEC’s support plans also include access to our annual advanced technical training events, allowing you to get the maximum out of your video platforms and offer the best level of service.

Download the VITEC Support Brochure

To access support, please visit the VITEC HelpDesk here.

Standard Warranty Silver Plan Gold Plan Platinum Plan
Hardware Repair
Hardware Repair24 months
 Advanced Replacements
Advanced Replacements--Ships within 48 hoursShips within 24 hours
 Critical Security Updates
Critical Security Updates90 days
 Minor Software / Firmware Updates
Minor Software / Firmware Updates-45% discount
Major Software / Firmware Updates-45% discount65% discount
 Tickets for VITEC's Advanced IPTV Training Events
Tickets for VITEC's Advanced IPTV Training Events-Seats at 30% discount1 seat included,
50% off each additional
3 seats included,
70% off each additional
 Support Inquiries Via Phone
Support Inquiries Via Phone-9AM-5PM
365x24x7 hotline
Response within 4 hours
365x24x7 hotline
Response within 2 hours
 Support Inquiries Via Helpdesk
Support Inquiries Via HelpdeskResponse within 4 business daysResponse within 1 business dayResponse within 24 hoursResponse within 24 hours
 Online Remote Diagnostics and Engineering Support
Online Remote Diagnostics and Engineering Support-
 On-site Engineering Support Fees (per day)
On-site Engineering Support Fees (per day)-30% discount + T&E50% discount + T&E70% discount + T&E