Sales Support Specialist

Atlanta, USA fulltimeApply Now

About the role

Reporting to the Sales Manager for the Federal Sales team, the Sales Support Specialist role will communicate directly with customers regarding basic quotes, orders, and delivery.  The role will manage all contact and activity in CRM solution for leads and contacts under the supervision of the Sales Manager.
 

Essential Functions:

  • Expedite purchase orders and communicate delivery info to customers.
  • Account set up including completing internal and customer documents on request.
  • Preparing and sending basic price quotes to customers upon request.  
  • Enter contacts, leads, and opportunities into CRM. Become CRM administrator for Federal sales team.
  • Track customer support contracts and send quotes for renewal 3 months in advance of expiration. Work in conjunction with sales team on this.
  • Handle inbound telephone inquiries and transfer to available sales person.
  • Lead follow up from tradeshows and web enquiries. Take direction from sales team on prioritizing contacts to follow up with.
  • Manage GSA contract modifications and quarterly reporting. Lead in this area, manage on-going maintenance of GSA account data.
  • Track evaluation orders with customers and send reminders of expiration date. Work with sales team on this.
  • Extensive web searches and digging for contacts at target government accounts identified by the sales team. Make initial contact via email or phone call.
  • Coordinate small scale marketing events usually held once per quarter by the federal sales team.
  • Take direction from Sales Director with quarterly MBOs in areas of market & business development. For example, manage quarterly projects to research targeted opportunities.
     

About you

  • 2-4 years of experience in a computer software / hardware corporate environment in inside sales or business-to-business development role.
  • Experience with ZOHO and Excel.
  • BS/BA, preferably in Business
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced team environment. Highly energetic and self-starter.
  • Decision-making, problem resolution and creative thinking skills.
  • Able to multi-task competing activities with shifting priorities.

About VITEC

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations to harness the power of video to communicate, educate and entertain. Our end-to-end solutions enable our customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network. From corporate, finance and stadiums, to hospitality, government and healthcare, VITEC has global expertise in delivering complex, proAV solutions.

VITEC is headquartered in Paris, France and we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific.
 

How to Apply

VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role. To apply, please send your CV and cover letter with an indication of your salary expectations to hr.usa@vitec.com

Apply now for Sales Support Specialist

Pioneering The Field of Technology

VITEC has been pioneering the field of MPEG technology ever since it introduced the world's first MPEG-1 encoder for Micro Computers in 1992.


VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations to harness the power of video to communicate, educate and entertain. A market leader in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP, our end-to-end solutions enable our customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. The award-winning EZ TV system is a powerful suite of IPTV services for content management, digital signage, video archiving, and video wall processing. 100% hardware based encode/decode solutions, PCIe cards with SDK provide custom design and OEM provide high-performance video systems.

VITEC is headquartered in Paris, France and we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

› Learn more about VITEC's background

VITEC Success Stories — Be inspired by the VITEC Success Stories of solutions that can be tailored to each customer's unique market needs, with easy-to-use technologies that ensure the delivery of high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device.

› Explore VITEC's Success Stories

VITEC Green Initiative — Going carbon neutral is our comprehensive plan to reduce greenhouse gases and to take responsibility for the greenhouse gas emissions we create every time we drive our cars, fly, or turn on our computers. VITEC’s Green Initiative is a serious endeavor to control our environmental impact and have our business operations be carbon neutral by 2021.

› Learn more about VITEC's Green Initiative