Sales Support Co-ordinator

Atlanta, USA FulltimeApply Now

Do you have experience in a Sales Support Co-ordinator role? If so, we'd be keen to hear from you. VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organizations harness the power of video to communicate, educate and entertain.

Between our east coast office in Atlanta, Georgia and our west coast office in Sunnyvale, California, VITEC has regional locations throughout the USA. Our office in Atlanta was recently upgraded with a complete solar panel system and continues to expand, as the US based core manufacturing and shipping hub for VITEC worldwide.

From corporate to government and broadcast, the US work force has pushed VITEC to master video technology and pioneer innovative streaming solutions, and to build a brighter video future for the world and beyond.

About the role

Reporting to the VP of Partner Development, this role is office based in Atlanta and central to providing administrative and logistical support to the sales team and VITEC customers with regards to quotations, orders, and deliveries. In addition to this an essential part will be keeping the customer records management (CRM) system accurate and up to date with information on all activities including sales leads and key contacts, along with reporting on sales targets, activity, and other related metrics.

What you’ll do

  • Enter contacts, leads, and opportunities into CRM. Become CRM advocate for sales teams.
  • Account set up to include completing internal and customer documents on request.
  • Prepare and send basic price quotes to customers upon request.
  • Track purchase orders internally and communicate status and delivery information to customers.
  • Work with accounting & operations on order payment tracking and customer credit status communications.
  • Handle inbound telephone/email inquiries and transfer to relevant vertical market salesperson.
  • Follow up on leads from tradeshows. Take direction from the sales team on prioritizing these.
  • Track evaluation/loans with customers and send reminders of expiration date. Work with the sales teams on this.
  • Coordinate small scale marketing events usually held quarterly by the sales teams.
  • Report on sales activities.

About You

  • Proven experience in a fast-paced sales coordinator or customer relationship management position, preferably in a similar organization.
  • Experience working with a sales management system. Salesforce would be an advantage.
  • Ability to build cohesive relationships, internal and external, with colleagues and customers.
  • Oversee the needs of the sales team, be proactive, also good at planning and prioritizing.
  • React quickly and efficiently to customer’s needs, demonstrate timely follow-up to sales and customer-related inquiries, including building price quotes.
  • Excellent written and verbal communication skills, confident and self-motivated.
  • Decision-making, problem resolution and creative thinking skills.
  • Associate degree preferred.

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving, and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

Why work for VITEC?

People Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference.

Work/life balance When you thrive, we thrive. Work- life balance is the key to a rewarding career. As you grow and develop, you’ll discover the tools, culture, and opportunities to help personalise your career journey, so it’s as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible.

Growth Potential Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal – check out our company timeline and corporate overview – our future direction is clear.

Diversity and Inclusion Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart.

Team Culture Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is. Small teams mean your efforts and the great decision you make every day are seen. We’ve created a great team environment, with regular meetups for team collaborations and to share fun times together as well.

Benefits We take care of everyone. What makes us tick is our people. Our people are everything. The VITEC benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. You can find out more about the benefits we offer from the HR Contact in Country.

How to Apply

VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role.
To apply, please send your CV and cover letter with an indication of your salary expectations to hr.usa@vitec.com

Apply now for Sales Support Co-ordinator

Pioneering The Field of Technology

VITEC has been pioneering the field of MPEG technology ever since it introduced the world's first MPEG-1 encoder for Micro Computers in 1992.


VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving, and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

› Learn more about VITEC's background

VITEC Success Stories — Be inspired by the VITEC Success Stories of solutions that can be tailored to each customer's unique market needs, with easy-to-use technologies that ensure the delivery of high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device.

› Explore VITEC's Success Stories

VITEC Green Initiative — Going carbon neutral is our comprehensive plan to reduce greenhouse gases and to take responsibility for the greenhouse gas emissions we create every time we drive our cars, fly, or turn on our computers. VITEC’s Green Initiative is a serious endeavor to control our environmental impact and have our business operations be carbon neutral by 2021.

› Learn more about VITEC's Green Initiative