Graduate Technical Support Engineer

Dalgety Bay, Scotland FulltimeApply Now

About the Role

We are looking to recruit a Graduate Technical Support Engineer to join our team. The team provides global post-sales support to our network of partners. Together with the broader support team including Solutions Consultants based around the world, the team also assists the global sales team with pre-sales technical enquiries.

The position of Graduate Technical Support Engineer will involve the following duties on a day-today basis:

  • Providing email/telephone support to our partners between 8am and 6pm, Monday - Friday
  • Assisting the sales team and solutions consultants with pre-sales technical enquiries
  • Troubleshooting problems/answering questions related to:
    • Exterity’s products
    • Digital video and broadcast TV
    • IP networking and IP multicast
    • Integration with 3rd party products
  • Assisting partners and application developers to integrate with our products using Exterity’s published APIs.
  • Writing knowledgebase articles to share information both internally and externally

The role will also involve the following on an occasional basis:

  • Travel (mainly in the UK or Western Europe) in order to assist with equipment installation and/or troubleshooting.
  • Out of hours working, sometimes on an on-call rota

About You

The successful candidate will fit one of the following profiles:

  • A recent graduate with a qualification in a relevant technical discipline

The ideal candidate will meet many of the below criteria:

  • Bachelor’s Degree in Computer Science, Engineering, Networking or related field
  • Good general skills in computing and technology
  • Knowledge of IP network-based products and IP networking solutions
  • Knowledge of digital audio/video technologies
  • Skills in software, shell scripting and/or web development

In addition, the ideal candidate will have the following attributes:

  • Excellent written/verbal communication skills
  • Good troubleshooting skills
  • The ability to build customer relationships
  • The desire and commitment to provide great customer service

About VITEC

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

How to Apply

We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. To apply, please send your CV and cover letter with an indication of your salary expectations to careers@vitec.com

Apply now for Graduate Technical Support Engineer

Pioneering The Field of Technology

VITEC has been pioneering the field of MPEG technology ever since it introduced the world's first MPEG-1 encoder for Micro Computers in 1992.


VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations to harness the power of video to communicate, educate and entertain. A market leader in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP, our end-to-end solutions enable our customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. The award-winning EZ TV system is a powerful suite of IPTV services for content management, digital signage, video archiving, and video wall processing. 100% hardware based encode/decode solutions, PCIe cards with SDK provide custom design and OEM provide high-performance video systems.

VITEC is headquartered in Paris, France and we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases.

› Learn more about VITEC's background

VITEC Success Stories — Be inspired by the VITEC Success Stories of solutions that can be tailored to each customer's unique market needs, with easy-to-use technologies that ensure the delivery of high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device.

› Explore VITEC's Success Stories

VITEC Green Initiative — Going carbon neutral is our comprehensive plan to reduce greenhouse gases and to take responsibility for the greenhouse gas emissions we create every time we drive our cars, fly, or turn on our computers. VITEC’s Green Initiative is a serious endeavor to control our environmental impact and have our business operations be carbon neutral by 2021.

› Learn more about VITEC's Green Initiative