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Support Programs

VITEC's wide range of professional video solutions is designed to meet the highest standards of reliability and quality. In addition to standard support and warranty services, VITEC offers several extended support programs. These comprehensive programs provide extended software and hardware coverage, superior access to our technical support engineers, rapid turn-around of replacement parts as well as valuable online resources to help you maintain your video services and ensure critical equipment is always fully operational. 
By subscribing to one of VITEC's support programs, you significantly improve your ability to respond proactively and quickly to technical issues. As a subscribed customer, you are updated with the latest software modules as soon as they are released, get replacement hardware delivered to your facility as soon as an error occurs and benefit from preferential pricing on software upgrades and when scheduling on-site visits at your facility.

VITEC's support programs also include access to our annual advanced technical training schools, allowing you to get the maximum out of your video platforms and offer the best level of service.

Download the VITEC Support Brochure

Standard WarrantySilver Program Gold Program Platinum Program
Hardware Repair 12 months
Unlimited Advanced Replacements -- 48 hours 24 hours
Critical Security Updates 90 days
Minor Software / Firmware Upgrades 30% discount45% discount
Major Software / Firmware Upgrades 30% discount45% discount 65% discount
Annual Advanced IPTV Training Passes -Discounted rates  Discounted rates No charge
Phone Support Response within
48 Hours
Response within
24 Hours
24x7 hotline
4 Hour response
24x7 hotline
2 Hour response
On-Site Engineering Fees (per day) 100% MSRP + T&E50% MSRP + T&E 30% MSRP + T&E 15% MSRP + T&E

For more details regarding our support programs please contact your VITEC sales representative.